Reporting discrepancy and grant claim submissions by Advice Direct Scotland: FOI release
Following on from my response of 10 October 2025 (ref 202500486783) you requested: Any section of the Energy & Post grant agreement, schedules, or related guidance that explains how the “< 5 % abandonment-rate” or “80 % answered within 60 seconds" and such KPIs are measured, reported, or audited by the Scottish Govern...
- Published
- 2026-01-20
- Reference
- FOI/202500488917
- Directorate
- Energy and Climate Change Directorate
- Topic
- Energy, Environment and climate change, Public sector