Scottish Public Pensions Agency (SPPA) customer service performance levels: FOI release
Please include the following information for the financial years 2021/22, 2022/23, 2023/24 and 2024/25: 1. The average call wait times for your customer service phone lines are each year. 2. The percentage of calls answered within your target time for each of those years. 3. The average response time for written cor...
- Published
- 2025-11-11
- Reference
- FOI/202500480601
- Directorate
- Topic
- Public sector