FOI/202600520103 · FOI · partially withheld
Local authority education services and Waid Academy complaint data: FOI release
Information requested
You asked for the following information relating to school pupils across Scotland.
For each academic year from 2015–16 to the present, please provide:
1. Total number of formal complaints received concerning
1.1. Waid Academy and
1.2. its primary feeder schools,
1.3. Fife Education Services
2. Categories of complaints (e.g., bullying, staff conduct, inclusion, placing requests).
3. Outcomes (e.g., how many were upheld, partially upheld, or not upheld).
4. Actions taken in response to those complaints.
4.1 Total number of formal complaints received against education services across Scotland, per council.
4.2 Categories of complaints (e.g., bullying, staff conduct, inclusion, placing requests).
4.3. Outcomes (e.g., how many were upheld, partially upheld, or not upheld).
Response
The answer to your questions included in this response are based on the number of Section 70 complaints received by the Scottish Government from 2015-26. A complaint under Section 70 of the Education (Scotland) Act 1980 can be made to Scottish Ministers in respect of an alleged failure by a relevant body to carry out a duty imposed on them by legislation relating to education.
The answers are set out using the same numbering as above, and are as follows:
1.1 There have been 3 formal complaints received by the Scottish Government in relation to Waid Academy.
1.2 There have been 0 formal complaints received by the Scottish Government in relation to Waid Academy's primary feeder schools.
1.3 In addition to the 3 formal complaints received by the Scottish Government in relation to Waid Academy, there have been 0 additional formal complaints in relation to Fife's Education Services.
2. A Section 17(1) exemption applies to these complaints as information on the category of complaint is not held.
3. The outcome for these 3 formal complaints were "Not Valid" (see below definition).
4.1 There have been 52 formal complaints received by the Scottish Government in relation to local authority education services across Scotland.
A breakdown by local authority is shown below.
Local Authority Number of complaints Aberdeenshire 3 Comhairle nan Eilean Siar 1 Dumfries and Galloway 1 East Ayrshire 1 East Dunbartonshire 4 Edinburgh, City of 3 Fife 3 Glasgow City 7 Highland 4 Midlothian 1 Moray 1 North Ayrshire 1 North Lanarkshire 3 Perth and Kinross 1 Renfrewshire 1 Scottish Borders 12 South Ayrshire 1 South Lanarkshire 2 West Dunbartonshire 1 West Lothian 1 Grand Total 52
4.2 A Section 17(1) exemption applies to these 52 complaints as the category of complaint is not held.
4.3 The outcome for these 52 formal complaints were that 1 was upheld, 10 were not upheld, 40 were not valid, and 1 is ongoing.
Definitions used for the Outcome Categories
“Not valid” in the context of this response means that the complaint was not recognised as a relevant complaint under the Section 70 (Procedure) (Scotland) Regulations 2017 “Not upheld” in the context of this response means that the complaint was recognised as a relevant complaint, but after investigation, an order was not considered to be appropriate or necessary. “Upheld” in the context of this response means that the complaint was recognised as a relevant complaint, and after investigation an order was issued.
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Correspondence Unit Email: contactus@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrew's House Regent Road Edinburgh EH1 3DG
Detected exemption language
Response The answer to your questions included in this response are based on the number of Section 70 complaints received by the Scottish Government from 2015-26. A complaint under Section 70 of the Education (Scotland) Act 1980 can be made to Scottish Ministers in respect of an alleged failure by a relevant body to carry out a duty imposed on them by legislation relating to education. A Section 17(1) exemption applies to these complaints as information on the category of complaint is not held. Local Authority Number of complaints Aberdeenshire 3 Comhairle nan Eilean Siar 1 Dumfries and Galloway 1 East Ayrshire 1 East Dunbartonshire 4 Edinburgh, City of 3 Fife 3 Glasgow City 7 Highland 4 Midlothian 1 Moray 1 North Ayrshire 1 North Lanarkshire 3 Perth and Kinross 1 Renfrewshire 1 Scottish Borders 12 South Ayrshire 1 South Lanarkshire 2 West Dunbartonshire 1 West Lothian 1 Grand Total 52 4.2 A Section 17(1) exemption applies to these 52 complaints as the category of complaint is not held. Definitions used for the Outcome Categories “Not valid” in the context of this response means that the complaint was not recognised as a relevant complaint under the Section 70 (Procedure) (Scotland) Regulations 2017 “Not upheld” in the context of this response means that the complaint was recognised as a relevant complaint, but after investigation, an order was not considered to be appropriate or necessary.
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