Contact Centre, use of CRM and AI & Automation systems: FOI release
Contact Centre – target to organisations we know have a CC Do you have a customer/ citizen facing contact centre? If not please skip these questions Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to? How many contact centre agents do you have? Do agents work from h...
- Published
- 2024-09-13
- Reference
- FOI/202400410991
- Directorate
- Communications and Ministerial Support Directorate
- Topic
- Business, industry and innovation, Public sector