Contact centre, CRM and AI/automation: FOI release
Questions in relation to contact centres, CRM and AI/automation. Contact Centre Do you have a customer/citizen facing contact centre? If not please skip these questions. Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to? How many contact centre agents do you have?...
- Published
- 2023-11-22
- Reference
- 202200315956
- Directorate
- Topic
- Public sector