FOI/202300372346 · FOI · unclear
Social Security Scotland unanswered calls 2022/23: FOI release
Information requested
I would please like to request the number of unanswered calls to Social Security Scotland in the fiscal year 2022-23.
Response
I have interpreted your request to be unanswered calls to our main public phoneline. We can only provide part of the fiscal year you have requested as our systems only hold information for a 12-month rolling period.
Period Total Calls Unanswered Calls Percentage of calls unanswered August 2022 – March 2023 657471 828 0.13%
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
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