FOI/202100250402 · FOI/EIR · unclear
Volume of unique correspondence received by Disclosure Scotland: FOI release
Information requested
Please share with me the total number of unique correspondence cases logged between 1st April 2020 and 31st March 2021 and the percentage of these which were answered on time (only where there is a mandated response time and so this stat will already be tracked and available) for the following areas:
Data protection requests (including subject access requests and other data subject requests made possible under GDPR) Freedom of Information and Environmental Information Regulations Complaints Ministerial Correspondence (questions from MPs made on behalf of their constituents) Parliamentary Questions (questions raised in parliament requiring information from you) Any other official correspondence type, such as enquiries, feedback or compliments which are logged and tracked.
For clarity, I'm just seeking the total number of unique cases and not specifics such as the number of individual emails that have been sent or received whilst working on each case. Finally, please confirm which software application is being used to track these requests i.e. Excel, Sharepoint, Access or a specific case management tool - in which case, please state which one.
Response
The below table details the requested figures for unique correspondence that is logged and tracked, along with SLA response rates where applicable, and the software applications used.
Correspondence Type Volume % Within SLA Software Application Subject Access Requests 6 100 Excel Freedom of Information (Scotland) Act Requests 21 100 MiCase Complaints 124 99 Excel Higher-level Certificate Appeal Notifications 79 100 Excel Certificate Dispute Notifications 108 100 Excel Ministerial Replies 13 100 Excel & MiCase Chief Executive Replies 6 N/A Excel Parliamentary Questions 4 100 Scottish Government Parliamentary Questions Tracker Official Replies 26 100 Excel & MiCase
About FOI The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
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