FOI/202000102772 · FOI · unclear
Response timeframe for email enquiries: FOI release
Information requested
You asked
"Does the Scottish Government have a target timeframe in which it aims to respond to email enquiries? Is information available on how well this target is met?"
Response
The timeframes we aim to provide responses to email enquiries by type are set out in the below table:
Enquiry Type Response timeframe from receipt of email FOI Request 20 working days Subject access request Within 1 calendar month Ministerial Correspondence 20 working days Complaint: Initial frontline resolution Stage 2 investigation Further investigation 5 working days 20 working days Timescale agreed with complainant
In addition to the above detailed timeframe it is pertinent to highlight that the Subject Access Request timeframe for issue of a response can be extended up to 3 months to accommodate complex requests. In relation to performance targets some of the information you have requested, specifically the FOI response performance is available from https://www.gov.scot/publications/freedom-of-information-foireporting/. Under section 25(1) of FOISA, we do not have to give you information which is already reasonably accessible to you. Subject Access Request (SAR) response performance can be found in the below table. Please note I have provided the figures for SARs received from April 2020 to September 2020:
Total subject access requests received 54 Responded to on time 35 Note: within GDPR-mandated one calendar month response limit Responded over one month, with extension applied 2 Note: GDPR allows for up to 3 months to be applied to response limit in certain cases Responded to late 1 Note: delay was 1 working day No response issued as no identification submitted with request, no response to request for ID from Scottish Government 4 Personal data requested is held by another organisation 12 Note: requesters are directed to submit a request to the organisation which holds their data within 3 working days
Ministerial Correspondence response performance is enclosed in the below table. Please note I have provided the 6 months prior to the date of this request:
Month in year 2020 Percentage responded to within 20 days of receipt April 77% May 72% June 58% July 63% August 55% September 60%
Complaint response performance is enclosed in the below table. Please note I have provided the 6 months prior to the date of this request:
Month in year 2020 Percentage responded to within the designated timeframes April 0% May 100% June 100% July 100% August 50% September 33%
About FOI The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
Detected exemption language
Under section 25(1) of FOISA, we do not have to give you information which is already reasonably accessible to you.
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