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FOI/202500463822 · FOI · released

NHS 24 capacity and resource requirement funding: FOI release

Published
2025-07-10
Received
2025-04-28
Responded
2025-05-08
Directorate
Health and Social Care Finance Directorate
Topic
Health and social care, Public sector
Exemptions
25(1)

Information requested

1) Please provide the total annual funding allocated to NHS 24 for each of the following financial years:

2019–20 2020–21 2021–22 2022–23 2023–24 2024–25 (planned or allocated budget)

2) Has the Scottish Government conducted any formal evaluations, reviews or assessments of NHS 24’s capacity and resource requirements to manage the increased volume of referrals to emergency care? If so, please provide copies of any reports, evaluations and/or internal assessments produced since January 2021.

3) Has any specific additional funding or other forms of support (staffing increases and digital infrastructure investment) been provided to NHS 24 as a direct response to increased pressures following the urgent care redesign?

Response

1) Please see below for the total resources (Core + Non Core) taken from the Annual Account Reports published on https://www.nhs24.scot/publications/reports/annual-accounts/

**Please note that these amounts are in £000's

2019-2020

£70,994 (core = £70,501)

2020-2021

£91,605 (core = £91,346)

2021-2022

£100,546 (core = £98,953)

2022-2023

£105,785 (core = £103,459)

2023-2024

£110,658 (core = £108,645)

2024-2025

Yet to be finalised

Points 2 and 3

Information on how NHS 24's resources and funding have been reviewed as a consequence of Urgent Care demands can be viewed https://www.gov.scot/publications/main-report-redesign-urgent care-evaluation/pages/

Under section 25(1) of FOISA, we have provided a link to currently accessible information pertaining to your question. If, however, you do not have internet access to obtain this information from the website listed, then please contact me again and I will send you a paper copy

About FOI

The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.

Contact Please quote the FOI reference Central Correspondence Unit Email: contactus@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrew's House Regent Road Edinburgh EH1 3DG

Detected exemption language

Response 1) Please see below for the total resources (Core + Non Core) taken from the Annual Account Reports published on https://www.nhs24.scot/publications/reports/annual-accounts/ **Please note that these amounts are in £000's 2019-2020 £70,994 (core = £70,501) 2020-2021 £91,605 (core = £91,346) 2021-2022 £100,546 (core = £98,953) 2022-2023 £105,785 (core = £103,459) 2023-2024 £110,658 (core = £108,645) 2024-2025 Yet to be finalised Points 2 and 3 Information on how NHS 24's resources and funding have been reviewed as a consequence of Urgent Care demands can be viewed https://www.gov.scot/publications/main-report-redesign-urgent care-evaluation/pages/ Under section 25(1) of FOISA, we have provided a link to currently accessible information pertaining to your question.

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