FOI/202400443364 · FOI · unclear
Police Pension Scheme - Remediable Service Statements (RSS): FOI release
Information requested
1. Confirmation of changes to and the approval process for publication to the 'Police Remedy I’m Retired (When we will contact you)' section of the SPPA website.
2. Since Oct 2022, the amount of complaints/concerns received by SPPA from retired police officers regarding the issue of RSS or lack of information being provided.
Response
1. The SPPA Communication and Engagement Team works with different business areas and functions within the Agency to update the SPPA website on a regular basis to ensure the information it contains reflects key information about the SPPA and its work as accurately as possible to members. This includes updates to the Police Remedy Hub I’m Retired page to improve navigation or to accurately reflect an updated operational position so that pension scheme members are kept informed and updated. As is normal for a Scottish Government agency, Scottish Ministers are updated on wider SPPA business but are not routinely informed of general website updates. Please find a table below showing updates to the Police Remedy Hub from January 2024. You can find out when pages on the SPPA website have last been updated, and view earlier revisions, in the centre left of each page header under 'Revision'.
Date Amendment 19 January 2024 Table added 5 February 2024 Removed "over the next 18 months" and replaced with "up until March 2025. No change to the table 21 March 2024 Added the line *Initially these dates were January 2024 to May 2024, however we had to postpone production due to awaiting information from HMRC and the Treasury. 26 March 2024 Changed date from "March 2024 to May 2024*" to "July 2024". 2 July 2024 Dates on the table updated 10 October 2024 Added the line – “Visit our contributions page for more information” 5 November 2024 Updated the table of dates 14 November 2024 Added a latest news accordion section
2. The overview below shows all complaints received directly from retired police members between 1 October 2022 and 5 December 2024 in relation to the issue of Remediable Service Statements (RSS) or lack of information provided regarding RSS. The overview is divided into our different complaint categories: Stage 1 and Stage 2 as well as correspondence received by our Chief Executive. We are unable to provide figures for any concerns raised to SPPA, as these are being recorded as correspondence until formally raised as a complaint.
Police RSS Complaints Stage 1 46 Stage 2 6 Chief Executive 2 Total 54
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at https://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Correspondence Unit Email: contactus@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrew's House Regent Road Edinburgh EH1 3DG
Detected exemption language
2 July 2024 Dates on the table updated 10 October 2024 Added the line – “Visit our contributions page for more information” 5 November 2024 Updated the table of dates 14 November 2024 Added a latest news accordion section 2.
Attachments
No attachments found.