FOI/202300370081 · FOI · unclear
Baby Box complaints: FOI release
Information requested
The number of complaints received with regards to the Scottish Government's baby box since its launch, with a breakdown by year.
Response
The total complaints received by the Scottish Governments Baby Box managing agent, APS (Scotland) Group, who are responsible for fulfilment of the provision of the baby box, up to 31 July 2023 is 414.
Period Baby Boxes Delivered Missing/Faulty Items % Complaints 2017‐2018* 33,388 28 0.08% 2018‐2019 48,805 72 0.15% 2019‐2020 46,837 118 0.25% 2020‐2021 42,140 44 0.10% 2021‐2022 39,300 51 0.13% 2022‐2023 44,731 76 0.17% 2023‐2024** 13,773 25 0.18% Total Boxes Delivered 268,974 414 0.15%
* From August 2017 ** To end July 2023
Total number of Baby Boxes issued ‐ 268,974 Total number of items issued ‐ 10,221,012
The Scottish Government has also received 9 messages directly, expressing dissatisfaction with the baby box as a matter of policy or otherwise.
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
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