FOI/202000079907 · FOI · unclear
Scottish Public Pensions Agency (SPPA) identification verification: FOI release
Information requested
You asked for the following information;
1) Please list the services that require users to verify their identity by sending in physical forms of documentation (e.g. a passport)?
1a) For each of these services, how many identities were verified in this way in your 2019/20 financial year, and what did it cost to process?
1b) Are these verifications performed by a third party or conducted by an in-house team?
2) Please list the services that allow users to use a digital method for proving their identity; and name the methods used (e.g. Gov.UK Verify or other equivalent digital biometric identity method)?
2a) For each of these services, how many identities were verified in this way in your 2019/20 financial year, and what did it cost to process?
Response
Please find a response to your questions 1, and 1a in the table below:
Service Count (0,000) ID Check Admin of Documents Total Cost Age Retirement Applications 8309 £12,546.59 £7,528.86 £20,075.45 Death Benefits Applications 6132 £9,259.32 £5,553.78 £14,813.10 Early Retirement Applications 1676 £2,530.76 £1,517.55 £4,048.31 Ill Health Retirements 548 £827.48 £498.30 £1,325.78 Phased Retirement Applications 174 £262.74 £158.55 £421.29 Total 16839 £25,427 £15,257.04 £40,683.93
The cost of an ID check has been based on an average of five minutes at an A4 maximum salary band, £18.11 per hour. The administration of documents has been measured as an average of 15 minutes using the same salary rate.
1b) Currently all ID checks carried out at SPPA are completed by SPPA staff.
2) None in use at present
2a) None in use at present
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
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