· FOI · partially withheld
Customer surveys carried out by Abellio ScotRail on ticketless travel: FOI release
Information requested
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Response
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Detected exemption language
Response While our aim is to provide information whenever possible, in this instance we are unable to provide some of the information you have requested relating to customer surveys carried out by Abellio ScotRail on ticketless travel because an exemption under Section 33(1)(b) of FOISA (commercial interests) applies to some of the information requested. The reason why that exemption applies is explained below. Reasons for not providing information An exemption under section 33(1)(b) of FOISA (commercial interests) applies to some of the information requested. This exemption applies because disclosure of this particular information would, or would be likely to, prejudice substantially the commercial interests of Abellio ScotRail. This exemption is subject to the ‘public interest test’.