202300367941 · FOI · released
Customer Relationship Management (CRM) software: FOI release
Information requested
Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.) If yes, please specify which CRM(s) are used by your organisation:
HubSpot Salesforce Dynamics Other (Please specify)
What license level/subscription does your organisation have? What is the annual cost of your CRM system(s)? List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system? Does your organisation work with any external agencies to manage the CRM? Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.) If yes, please specify which other systems your CRM(s) are integrated with:
Response
I enclose a copy of the information you requested.
Does your organisation use Customer Relationship Management (CRM) software? (Example: HubSpot, Salesforce, Dynamics, Other, etc.) Yes
If yes, please specify which CRM(s) are used by your organisation: Salesforce
What license level/subscription does your organisation have? Sales and Service Cloud - Enterprise Edition
What is the annual cost of your CRM system(s)? £14,148.80
List any job roles by (job title) within your organisation that communicate with contacts via the CRM(s) system? Customer Relationship Manager
Does your organisation work with any external agencies to manage the CRM? Yes
Does your CRM integrate with other systems within your organisation? (Example: finance systems, Other CRM Systems, etc.) Yes
If yes, please specify which other systems your CRM(s) are integrated with: Email
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
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