Disclosure Scotland Contact Centre, Customer Relationship Management and Automation: FOI release
Information about "Contact Centre, CRM, and AI & Automation". 1 - Contact Centre a. Do you have a customer/ citizen facing contact centre? b. Do you employ and manage your own agents, or do you outsource to a third party? If you outsource who to? c. How many contact centre agents do you have? d. Do agents work from...
- Published
- 2025-02-25
- Reference
- FOI/202400410943
- Directorate
- Topic
- Public sector