FOI/202200289403 · FOI · unclear
ScotRail passenger complaints statistics: FOI release
Information requested
The number of written complaints submitted to ScotRail on behalf of passengers from 2016-17, with a breakdown by fiscal year.
Response
The information you have requested for written complaints (those received by ScotRail via letter, web and email) is contained in the table below:-
Complaints Total 2016/17 16,482 2017/18 21,626 2018/19 26,844 2019/20 21,637 2020/21 6,375 2021/22 (up to and including period 12) 12,190
About FOI
The Scottish Government is committed to publishing all information released in response to Freedom of Information requests. View all FOI responses at http://www.gov.scot/foi-responses.
Contact Please quote the FOI reference Central Enquiry Unit Email: ceu@gov.scot Phone: 0300 244 4000 The Scottish Government St Andrews House Regent Road Edinburgh EH1 3DG
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