Social Security Scotland call waiting time statistics: FOI release
The number of calls where the claimant had to wait 60 minutes or longer.
- Published
- 2025-02-21
- Reference
- FOI/202500449624
- Directorate
- Topic
- Money and tax, Public sector
Transparency index
The number of calls where the claimant had to wait 60 minutes or longer.
1. Since 8 January 2025 has the Minister for Agriculture and Connectivity met with the Scottish Association of Meat Wholesalers to discuss the reported problems the sector faces, particularly a potential shortage of red meat in Scotland? 2. If the answer to (1) is yes, can you share any minutes of that/those meeting(s...
The most recent inspection report for St Gabriel’s RC Primary School, Prestonpans, East Lothian. If no recent report exists, I would like confirmation of the date of the last inspection and whether a new inspection is planned.
Information on the quantum of consequentials received by the Scottish Government in respect of HS2 between 2019 and 2024.
How many people, after a period of time has elapsed from being placed on the PVG list, have been successful in having their names removed from The children's list The adult's list The list that includes both children and vulnerable adults. Is there a breakdown of the timescales for these removals (i.e. After five yea...
In response to reports of a potential red meat shortage in Scotland: (1) Has the Cabinet Secretary for Rural Affairs recently met with the Scottish Association of Meat Wholesalers to discuss the reported problems the sector faces? (2) If the answer to (1) is yes, can you share any minutes of that/those meeting(s)? (...
1. Do you use a social media management platform? 2. If so, what tools do you use? 3. What is your annual spend on a Social media management tool? 4. What dates does your contract with your current supplier end (in the format of [month/year])? 5. Do you use a social listening / media monitoring platform? 6. If so,...
How many FOI requests about Neil Gray's ministerial trip to the Scottish League Cup Final on December 17 have been made, and how many were registered as sensitive and were sent to Special Advisers for comment and onwards to Ministers for clearance? Could you supply each of these "sensitive" FOI requests, who they went...
1. In the Scottish Government’s “Delivering diversity & equality” document from FOI 202400445449, there is an employer equality outcome 1, described as ‘our workforce increases in diversity to reflect the general Scottish population by 2025’. Regarding this outcome: a. What quantitative measures are used to track prog...
1. Who are the members of the Scottish Cosmetic Interventions Expert Group (SCIEG) and what are their areas of expertise? 2. What research and work has been done in informing the proposals which have been put forward in the current consultation for regulating non-surgical cosmetic procedures in Scotland? 3. What meet...
In relation to the Scottish Governments Framework for the Provision of Interim IT Staff Services and Provision of Interim Professional Staff Services. [1] Total spend for each public body between 01 January 2024 – 31 December 2024 and to which agency (including agencies who are now no longer on the framework) for both...
In relation to the Scottish Governments Framework for the Provision of Admin, Catering and Manual Staff Services [North/South]. [1] Total spend for each public body between 01 January 2024 – 31 December 2024 and to which agency (including agencies who are now no longer on the framework) for both Frameworks (Generation...
This is a request for information that relates to the organisation’s contracts around ICT contract(s) for Server Hardware Maintenance, Server Virtualisation Licenses and Maintenance and Storage Area Network (SAN) Maintenance/Support, which may include: Server Hardware Maintenance- contracts relating to the support and...
Original request 202400445954 Please provide the salary grade and salary scale for the Scottish Government inspectors of cremations and funerals.
How many grants the Scottish Government have paid the Scottish SSPCA from the year 2020/21 up to the present date? Could you also please explain to each amount granted to the charity of what it was paid to them for example services consultations etc It would be appreciated.
Discussions and consultations that have taken place concerning the regulation of aesthetic practices in Scotland in relation to the following:- 1. Timeline: Please provide information pertaining to all meetings, consultations, or discussions that took place from January 2020 to the present date concerning the regulati...
1. What is the Scottish Government’s current position on banning conversion therapy in Scotland? 2. What engagement has the Scottish Government had with the UK Government, since July 2024, on a potential ban on conversion therapy?
How much did your organisation spend on staff training over each of the last three years (2022, 2023 and 2024) Please breakdown this staff training by category e.g. leadership, health and safety, digital etc. Please breakdown this staff training by provider category e.g. private training provider, college, university e...
1. Why is there a need for consumption rooms? 2. How many young people are affected by drug related deaths across Glasgow and Scotland? 3. What are the consequences of drug related deaths on the community(local & global)? 4. What has been done in the past to decrease the number of drug related deaths in Scotland? Wh...
I am currently carrying out research looking at the levels of biocides and pesticides in peregrine falcons tested under the WIIS scheme in the UK. I have collected data from birds found in England, Scotland and Wales. However, when I have made enquiries relating to birds tested from Northern Ireland, I was advised that...
Any more up to date estimates of the primary income figures which the Scottish Government has calculated, with reference to the latest published statistics at https://www.gov.scot/publications/primary-income-accounts-and-gni-1998-2021/.
1. (Question 1) An account/description of the responsibilities of Policy Officers in the Scottish Government . 2. (Question 2) An account/description of the responsibilities of Policy Managers in the Scottish Government. 3. (Question 3) The Scottish Government’s active work from home-related policies for its policy o...
1. An account of why the Scottish Government has elected to take and continue to hold the UN Sustainable Development Goals, in their entirety, as a complete authority on the good ends for Scotland as per Kate Forbes’ comments in the FPAC debate here: https://www.scottishparliament.tv/meeting/meeting-of-the-parliament-...
Information about suppliers tendering for the research which the Scottish Government commissioned in 2024 to test the u-value assumptions used by the calculation methodologies approved by the Scottish Ministers for generating EPCs (procurement reference NOV493805, Validation of RdSAP U-calculation methodology for tradi...
Anonymised microlevel data from the partner abuse module in the most recent Scottish Crime and Justice Survey (SCJS), including demographics of respondents, types of abuse experienced and incident characteristics.